The vast majority of issues will be easily solved with the information below. Though do get in touch at with as much detail as possible if we haven’t come across your issue yet!

Common Issues

The wrong keys are recorded
I've forgotten the password

Device Reset

If none of the troubleshooting tips work, a catch all solution is to reset your device.

  • Connect the keylogger to power and a keyboard
  • Press the sequence: V, S, N, L, P, B
  • Repeat this sequence a few times
  • Disconnect the device from power, and reconnect it

If this fails, please repeat it several times with another keyboard. Please note resetting the device will erase all settings and log files.