The vast majority of issues will be easily solved with the information below. Though do get in touch at firstname.lastname@example.org with as much detail as possible if we haven’t come across your issue yet!
This could be for several reasons:
There is no way to recover a forgotten password, you must reset the device using the tutorial below.
If none of the troubleshooting tips work, a catch all solution is to reset your device.
If this fails, please repeat it several times with another keyboard. Please note resetting the device will erase all settings and log files.